Here we offer some frequently asked questions for your reference, and if you have some other questions about our prooducts, dlivery and payment, please contact us and we are more than happy to help you.
Q: What kind of fabric do you use to make flags and banners?
VortexTextiles: We have a wide range of fabrics for you to choose, like polyester, oxford, satin, nylon, etc.. You can select the most suitable fabrics according to your budget and your specifications. If your are not sure which fabric is perfect for your product and your trade show, our professional sales can also help find the right one.
Q: Can you design and make a custom made flag?
VortexTextiles: Yes, we can customize and design flags according to your requirements. Whenever you need a custom made flag, please feel free to contact with us and give us the necessary information, our designers will help you with this.
Q: How many colors can I print?
VortexTextiles: We offer full digital color, so you can use as many colors as you like.
Q: What is the quality guarantee of your products?
VortexTextiles: By using the best inks, high quality materials and advanced printing technology, we can guarantee the quality of our products.
Meanwhile, we have set up a quality department to conduct the quality control in each process of production.
If for any reason our products fail to meet your expectations, please contact with our customer service team and we will make it right.
Q: What kind of shipping method do you use?
VortexTextiles: We will ship your order by Fedex, DHL and UPS.
This is the most reliable service in order to reach you promptly and safely, other shipping methods are also available.
Q: How long does it take to receive my order?
VortexTextiles: Normally, it takes at least 48 hours lead time, plus 3 days ship to reach to your door. But it also depends on your order quantity, graphic complexity and shipping distance to your destination.
Q: Do you have an exchange policy of defective items?
VortexTextiles: Yes. Despite we check closely flags prior to shipment, if any received flag and banner present remarkable defects such as severe ink marks or misprint we will replace them for free.
Q: Can I return the products I ordered after I have received them?
VortexTextiles: Of course! We offer a huge selection of high quality merchandise and we are very proud to stand by these products 100%. If, for any reason, you are not completely satisfied with your purchase, you can contact our sales and return it to us.
Q: How can I pay for my custom made flags order?
VortexTextiles: We accept money order, bank transfer, and Paypal. You can safely enter your entire credit number via the secure Paypal server, which encrypts all submitted information.
Q: Will you disclose any client’s information to any outside parties?
VortexTextiles：Never. We operate legally and morally. And hereby we promise to keep all your private information confidential
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